Shipping Policy
Welcome to monirimedical.com. We appreciate your interest in our products, Here, we present our Delivery and Refund Terms, ensuring a seamless shopping experience for you.
Delivery
Most orders are processed within 2-5 business days. Estimated delivery time typically ranges from 7-10 business days. Please note that orders are not processed on weekends or holidays.
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​If we are experiencing a high volume of orders, slight delays might occur. We kindly request your understanding in such cases. If there will be a significant delay in shipment of your order, we will contact you via email.
To provide you with an optimal shopping experience:
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All orders will be sent as soon as possible.
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All of our postage costs have been calculated by delivery address, size and weight, to ensure we offer the most competitive rate we can.
- If there is a problem with an order, please don't hesitate to contact us. Your satisfaction is our priority.
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Once you have received your order, you have a 15-day to request a refund. We kindly request you to contact us before initiating any returns.
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Your refund will encompass the total order cost, except for shipping fees if the product has already been dispatched.
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You will receive tracking information for your order. The tracking reference will be included in your confirmation email.
Returns
​Your satisfaction remains at the core of our service. We aim to ensure that our return process is as smooth as possible. Kindly review the following return guidelines:
To provide you with an optimal shopping experience:
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Initiate all returns within 15 days from the confirmed delivery date as indicated by the carrier. Regrettably, we cannot process returns beyond this timeframe for a full refund or exchange.
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All returned items must be in their original, undamaged packaging, complete with all attached labels, and exhibit no signs of wear.
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In adherence to hygiene standards, we are unable to accept returns for used products.
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Our team will conduct a thorough inspection of returned items upon receipt.
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In the case of faulty items, Moniri Medical reserves the right to subject them to further examination. It's important to note that Moniri Medical's role in such situations is as an agent, and the final decision rests with the brand.
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Until your item reaches our Customer Services, it remains your responsibility.
Please consider that you are accountable for the postage expenses associated with your returns. We recommend employing a registered shipping method for your returns to ensure a secure and traceable process.
​We are committed to ensuring your satisfaction and enhancing your shopping experience. Should you have any queries or require assistance, please don't hesitate to reach out to our dedicated customer support team.